Refund policy

GENERAL TERMS AND CONDITIONS
1. Scope

The following terms and conditions apply to all orders placed via our online shop.
2. Contractual Partner, Conclusion of Contract

The purchase contract is concluded with MKS Trade GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by email.
3. Contract Language, Storage of Contract Text
The language available for the conclusion of the contract is German.

We store the contract text and send you the order data and our terms and conditions by email. The contract text is no longer accessible via the Internet for security reasons.
4. Delivery Conditions

In addition to the indicated product prices, shipping costs are added. You can find more details about the shipping costs in the offers.

We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment

The following payment methods are generally available in our shop:

Credit Card
By submitting the order, you also transmit your credit card data to us.
After your authorization as the legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is charged.

PayPal
During the order process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or first register, authorize with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction is automatically carried out by PayPal immediately thereafter. Further information is available during the order process.

Instant
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure enabled for participation in Sofort, authorize accordingly, and confirm the payment instruction to us. Further information is available during the order process. The payment transaction is carried out immediately thereafter by Sofort and your account is charged.

Amazon Pay
During the order process, you will be redirected to the website of the online provider Amazon before completing the order process in our online shop. To process the order and pay the invoice amount via Amazon, you must be registered there or first register and legitimize with your login credentials. There you can choose the delivery address and payment method stored with Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected to our online shop, where you can complete the ordering process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is automatically carried out by Amazon. You will receive further information during the ordering process.

Purchase on account and financing via Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account and installment purchase as payment options.
Please note that Klarna invoice and Klarna installment purchase are only available for consumers and that payment must be made to Klarna.

Klarna installment purchase
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (at least 6.95 €). Further information on Klarna installment purchase, including the general terms and conditions and the European standard information for consumer credits, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna invoice
When purchasing on account with Klarna, you always receive the goods first and you always have a payment term of 14 days. The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
6. Retention of title

The goods remain our property until full payment is made.
7. Transport damages

If goods are delivered with obvious transport damages, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.
8. Warranty and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies.
The limitation period for defect claims is one year from the delivery of the goods for used items.
The above restrictions and shortening of the period do not apply to claims resulting from damage caused by us, our legal representatives, or vicarious agents

in the event of injury to life, body, or health,
in case of intentional or grossly negligent breach of duty as well as fraud,
in the event of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner regularly relies (cardinal obligations)
within the framework of a guarantee promise, if agreed or
as far as the scope of application of the Product Liability Act is opened.

Information on any additional guarantees that may apply and their exact conditions you will find both at the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and claims via email at kundenservice@komfortkissen.de.
9. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives, or vicarious agents

in the event of injury to life, body, or health,
in the case of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives, or vicarious agents, the liability is limited in amount to the foreseeable damage at the time of conclusion of the contract, which must typically be expected. Otherwise, claims for damages are excluded.
10. Code of Conduct

We have subjected ourselves to the following codes of conduct:
Trusted Shops Quality Criteria
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
CANCELLATION POLICY

Consumers have a 14-day right of withdrawal.
Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification about the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (except for the return shipping costs and additional costs that arise because you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day the goods are received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees because of this repayment. calculated. We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract.

The deadline is met if you send the goods before the 14-day period has expired. The costs of returning the goods are to be borne by the customer. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking the nature, properties, and functioning of the goods.

The right of withdrawal does not exist for the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

If you wish to withdraw from the contract, please complete the form on the page https://komfortkissen.returnscenter.com/ or contact us: kundenservice@komfortkissen.de

If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender uses our cooperation for financing. If the loan has already flowed to us when the cancellation becomes effective, your lender enters into our rights and obligations from the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment as much as possible, make use of your right of withdrawal and also cancel the loan agreement if you are entitled to a right of withdrawal for it.